San Francisco, CA, September 10, 2026
zHealth, Inc. ("zHealth") is providing notice of an event that may affect the privacy of certain individuals' information. We take this incident very seriously and are providing information about the incident, the response to it, and resources available to individuals to help protect their information, should they feel it appropriate to do so.
On or about June 15, 2026, zHealth became aware that certain information may have been copied from its network environment by an unauthorized third party. Upon becoming aware, zHealth promptly began an investigation into the scope and nature of the incident and retained legal counsel and third-party forensic specialists to investigate. The investigation revealed that the unauthorized activity occurred between January 20 to January 21, 2026. zHealth then began a comprehensive review of the data set to determine what sensitive and/or personal information was potentially impacted and to whom it potentially related. On September 3, 2026, zHealth finished its review of the potentially impacted information.
The information potentially impacted by this event vary by individual and not all data elements were impacted for every individual, but may include name, medical information, and/or health insurance information.
We take this event and the security of personal information in its care very seriously. Upon learning of this event, we moved quickly to investigate and respond to the event and notify potentially affected individuals. As part of our ongoing commitment to the security of information, we are reviewing and enhancing existing policies and procedures to reduce the likelihood of a similar future event. We are notifying impacted individuals for whom we have a valid mailing address via U.S. mail and offering them credit monitoring and identity protection services. We are also notifying applicable regulators.
A notice letter is being mailed to individuals whose information was determined to be in the affected files, for whom a valid mailing address is available. If an individual does not receive a letter but would like to know if they are affected, they may call our dedicated assistance line, detailed below.
If individuals have questions or would like additional information, they may call our dedicated assistance line at 1-866-899-5709, between the hours of 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday. This excludes all major U.S. holidays.
We encourage individuals to remain vigilant against incidents of identity theft and fraud by reviewing your account statements, explanation of benefits forms, and monitoring your free credit reports for suspicious activity and to detect errors. Under U.S. law individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order a free credit report, visit https://www.annualcreditreport.com/index.action or call, toll-free, 1-877-322-8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place a fraud alert, or a security freeze. Contact information for the credit bureaus is below:
Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.
To request a security freeze, you may need to provide the following information, depending on whether the request is made online, by phone, or by mail:
Should you wish to place a fraud alert or a credit freeze, please contact the three major credit reporting bureaus listed below:
| Bureau | Website | Phone | Fraud Alert Address | Credit Freeze Address |
|---|---|---|---|---|
| Equifax | https://www.equifax.com/personal/creditreport-services/ | 1-888-298-0045 | P.O. Box 105069, Atlanta, GA 30348-5069 | P.O. Box 105788, Atlanta, GA 30348-5788 |
| Experian | https://www.experian.com/help/ | 1-888-397-3742 | P.O. Box 9554, Allen, TX 75013 | P.O. Box 9554, Allen, TX 75013 |
| TransUnion | https://www.transunion.com/credithelp | 1-800-916-8800 | P.O. Box 2000, Chester, PA 19016 | P.O. Box 160, Woodlyn, PA 19094 |
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; https://www.identitytheft.gov/; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.
Date Issued: September 10, 2026